SHAVE PLAN

1. How does Qshave.com work?

Qshave.com offers great shave products for men of taste. Here you could find a practical X3 razor for a neat and right to spot shave, and a deluxe X5 razor for an extreme comfort and close shave.
To get the awesome products, you could try:

  • Trial Kit: you could get 1 pc X3 blade, 1pc X5 blade and 1pc great handle for only US $2.00. Check here to get them!
  • Subscription service: select one of our amazing blades, and choose the delivery frequency, and we will ship fresh blades to your door. You could skip any month or cancel any time.
  • Shop without subscription: you can also make one time purchase without subscription plan, and order would be shipped within 48 hours.

2. How many cartridges will I receive per month?

When you sign up to subscription, you can choose the cartridge quantity and shipping frequency.

3. How many shaves will I get from one cartridge?

Our blades are durable, and they will perform well for long periods of time. Of course our cartridges are affordable, we recommend changing your cartridge weekly if you love a fresh blade shave.
Many customers tell us that they like to change their blades every 6-8 shaves.

4. What if I don't shave often?

You could choose the shipping frequency according to how often you shave when sign up to subscription. If you change your shave habit recently, you can adjust it at any time on your Shave Plan Page.

5. When can I receive my recurring shipments?

The recurring billing date is determined by your first sign up date. For example, if you sign up on the 15th, your recurring shipments will be billed and processed on the 15th of the month. And your products will be shipped out within 48 hours of your bill date.

6. Can I change my shave plan?

You can change your subscription in your Shave Plan Page any time, including upgrade/downgrade, suspend, reactivate, change the frequency of your shipments.

7. Can I cancel my plan and how?

We really don't want to let you go but you could stop your subscription at any time for no reason. You could go to your Shave Plan Page and choose Delete Plan. Please let us know if you are experiencing issues, and we'll do our best to help you out.

PRODUCTS

8. What's the difference between X3 or X5 cartridge?

The X3 has 3 stainless steel blades for a neat and right to the spot cut. The X5 has 5 stainless steel blades and 1 additional trimmer blade for hard shave spot, such as under nose area.

9. Can X3 and X5 use the same handle?

Yes, they can.

10. Do your cartridges fit other brand handles?

Our cartridges are uniquely manufactured and only fit our handles.

11. Where are your products made?

Our cartridges are made in USA. Our handles are made by an outstanding manufacturer in China who produces handles for world top 3 razor brand.

12. Do your cartridges come with a single blade on the back for trimming?

Yes, check the X5.

SHIPPING & PAYMENT

13. Where do you ship?

We offer three delivery methods. Please check the information below.

Delivery Method Delivery Country Transit Time
International Post Shipping Worldwide 15-45 workdays
Expedited Shipping fulfilled by Amazon UK United Kingdom 3-6 workdays
Expedited Shipping by ePacket Russia 10-28 workdays
Delivery Method Delivery Country Transit Time
International Post Shipping Worldwide 15-45 workdays
Amazon UK United Kingdom 3-6 workdays
ePacket Russia 10-28 workdays

14. How long will my order take to arrive?

We work with the International Postal System and major parcel carriers in different countries to get your order to you quickly. The estimated delivery would take for 7~25 workdays depending your location. Friends in remote areas may experience shipping delays of up to 4 weeks.
Please note that during Holiday season, due to high volume, all shipping carriers (including FedEx, UPS and DHL) will experience delays in deliveries.

15. How can I pay?

For subscription, we accept PayPal and credit card currently.
For normal orders, we accept Visa, MasterCard, PayPal and QIWI.

Service

16. What's your return & refund policy?

We guarantee 100% satisfaction.
We don't accept returns. If situations below happened, please contact us to get the best solution within 7 days against receipt.

  • If items received are not as described or damaged during the shipment, please offer us detailed photos, and we would send you replacement items or refund you.
  • If your parcel or any item was missing during the shipment, we would send you replacement items or refund you.
  • If you don't want the items simply due to personal reasons and the items haven't been used, you could contact us to get refunded or other solutions.
  • If you want to cancel your order, please notice that ONLY before your order shipped out can you cancel it and get refunded. Once order shipped out, it cannot be canceled.
  • For other questions, please contact us via service@qshave.com.